Refund & Cancellation Policy
Last updated: September 2026 • Generic Template (TODO: Replace with finalized legal counsel review)
1. Porting Guarantee
If a purchased VIP number fails to port or activate due to an issue with the Unique Porting Code (UPC) or carrier rejection on our end that cannot be resolved within 7 business days, the customer is entitled to a 100% full refund or alternative number substitution of equal value.
2. Cancellation Prior to UPC Generation
Orders can be cancelled before the generation and dispatch of the Unique Porting Code (UPC) with full refund. Once a valid UPC is generated and transmitted, cancellations are subject to verification as the SIM code cannot be re-issued immediately.
3. Customer KYC Rejection
In the event that the buyer fails the mandatory government carrier KYC (e.g. invalid Aadhaar or document discrepancies at the carrier store), our concierge will assist in re-attempting KYC or transferring to an authorized family member nominee.